Inspection Technology

Our commitment to industry-leading service technology allows us to develop comprehensive programs and resources that make working with us easy and efficient. 

As part of this commitment, we are excited to introduce our, a cloud-based software solution Thompson Customer Portal (TCP) powered by Uptick specifically designed for the fire protection and safety industry. This innovative platform enables us to manage your locations assets more effectively, optimize workflow processes, and ensure compliance with industry regulations. By leveraging advanced digital tools, our customers gain greater transparency and control over their safety equipment.

Provides powerful features such as maintenance scheduling, automated report generation, and customer interaction management—all accessible through an intuitive mobile interface. This state-of-the-art solution helps us deliver faster, more reliable service while ensuring that compliance and safety standards are always met.

Customers can view their entire property portfolio at a glance, accessing key insights and essential data anytime, anywhere. The platform enables seamless oversight of fire protection systems, helping customers stay informed and proactive about maintenance needs.

This feature highlights critical deficiencies in fire safety assets, identifying the most at-risk properties and asset types. Customers can address urgent issues quickly, improving overall safety and compliance.

We are now able to maintain a single source of truth for all asset and maintenance records. Customers can easily access their entire asset database, improving organization and record-keeping. This information can also be exported to CSV format for easy reporting and compliance tracking.

With on-site data capture, information recorded by technicians is instantly available for review, quotation, and sharing. This significantly reduces response times, allowing for quicker service resolutions and decision-making.

One of our most advanced features is its interactive geospatial floorplans, which visually map out all of your assets and test results. These dynamic floorplans help customers understand exactly where deficiencies are located, providing a clear, actionable overview of their fire protection systems.

Our new technology represents a significant step in enhancing our service delivery and operational efficiency. By equipping our technicians and clients with next-level inspection software, we ensure that compliance, safety, and customer service remain our top priorities.

With Thompson Customer Portal, safety and fire protection management has never been easier.