Thompson Safety Customer Reviews

I had an excellent experience with Thomson Safety. Alexander Scavetti and Stephen Basile were both extremely professional, knowledgeable, and easy to work with. They took the time to explain everything clearly, answered all of my questions, and made sure I felt confident about the safety services provided. Their attention to detail and commitment to customer satisfaction really stood out. Highly recommend Thomson Safety and especially Alexander and Stephen for anyone looking for reliable and top-quality safety solutions!
James Bieber

Raheem Taylor and Ashley Nash did a great job

Amazing company with amazing staff! I highly recommend them, as they get the job done promptly, professionally, and budget friendly.

Thompson's Safety is the only name we trust for our Safety and PPE needs.

When we first started with Thompson’s Safety, the service was good. But when our second representative took over, everything changed for the worse. He would not listen to our needs, often filling our cabinets with items we neither needed nor ordered. The excessive charges that followed were ridiculous. Time after time, I found myself having to contact the company to dispute invoices.

Although Thompson’s Safety absorbed the losses, it should never have come to that in the first place. There were even occasions when the rep came to service us, and we didn’t even know he had been on site. The lack of communication and accountability left me frustrated, and I was on the verge of giving up on the company altogether.

That is when the Thompson’s team stepped in. John, Arturo, Reginald, and Cheryl took the time to personally come out and sit with me, listening to my frustrations firsthand. That meant a great deal to me, because it showed they cared enough to face the problem directly rather than brushing it aside.

Shortly afterward, I was assigned Amanda Nixon as my new accounting representative and Mark Finke as my new safety representative. The difference was dramatic, like watching the sun set on a clear day after weeks of storm clouds. Amanda and Mark immediately brought professionalism, clear communication, and a customer-first mindset. They listened, responded, and ensured that the service we received matched our needs.
Although we hit some major potholes in the early years, the service now leaves nothing to be desired. What amazes me most is that I have direct access to upper management, and they are willing to take the time to speak with me or even come out if necessary. That level of responsiveness and dedication is rare in any industry, and it’s the reason my trust in Thompson’s has been restored.

I wear many hats on my job, and not having to wear the hat of babysitter is a tremendous relief. When Mark comes, I know the service will be dependable and seamless. He knows the exact quantities of inventory I want to keep stocked. I just let Mark into the building, and he takes care of us. I continue with my day because I know he will fill the cabinets with exactly what we need, check the AED, and plumb the eyewash stations.

And if someone requests special products, Mark contacts me immediately before adding anything to our invoice. As soon as the service is completed, I receive an accurate invoice right away. There is no more waiting, no more confusion, and no more back-and-forth.

A few weeks ago, two representatives from Cintas stopped by to try to win back our business. They asked who we were currently using, and when I told them Thompson’s, they immediately tried to downplay the company. I explained that speaking negatively about a competitor is not professional.

The truth is, Cintas is no competitor to Thompson’s. Cintas' service was overpriced and lacked the professionalism necessary to keep the customer satisfied, and for that reason, I ended our business relationship. Compared to Thompson’s, Cintas is not even in the same arena.

What could have ended in disappointment has turned into a valued partnership. Amanda, Mark, John, Arturo, Cheryl, and Reginald have all played a role in delivering excellent service and restoring my confidence. I could go on and on about how pleased I am, but instead I will say this: try Thompson’s Safety for all your safety needs, and you will see firsthand the reliable and straightforward service they provide.

Excellent, thorough, and attentive scheduled service. PJ was knowledgeable, punctual, and communicative.

My experience with Steve Rogers, one of their service technicians, was genuinely extraordinary. Steve checked our extinguishers and exit lights and took extra time to review proper extinguisher use with our staff. He was prompt, professional, and thorough, and I look forward to his next service visit.

Jarren and Alex always do such a wonderful job keeping our facility compliant and fully stocked

Matt did a great job on our fire suppression system. He was prompt, early, actually and finished within a reasonable time. Friendly, thorough service

Steve Roger's did the training for verde canyon railroad. He kept the class entertained, kept everything interesting and very knowledgeable. One hundred percent professional

Rick at Thompson is always attentive to our needs. Items are inspected regularly and thoroughly.

Jarren provided excellent service at our account and is super diligent and transparent on service and prices.
Highly recommend!

Raheem Taylor and Jazz from Thompson safety works is always prompt and on time, and their attention to detail is outstanding. Reliable, professional, and thorough every single time.